2183 Buckingham Road, Suite 274
Richardson, Texas 75081-5484

Customer service inquiries:
If you requested a rate lock by accident and/or need to reset your account for any reason,
please send an email with your full name and login ID to:
reset@eratelock.com

To request a prompt refund of your deposit, please send an email with your full
name and login ID to:
refund@eratelock.com

For all other Borrower customer service issues, please email us at:
support@eratelock.com

For Broker/Lender support issues, please email us at:
brokersupport@eratelock.com

 

Privacy Statement: All account information is strictly confidential and is not shared with anyone until you choose to lock a loan. Your information will NOT be shared with, licensed, rented or sold to a third party sales or marketing entity. Your information will NOT be sold as a sales lead or shared with an "opt-in" or spam email list.